Therapists may one day conduct sessions with patients over the Internet to help them through bouts of insomnia. A new study finds that Web-based intervention using techniques established by the school of cognitive behavioral therapy (CBT) helped patients to effectively reduce sleep difficulties. CBT, which uses humanistic approaches to treat symptoms of a disorder directly, is the most common form of therapy for a range of anxieties and disorders.
Twenty-two patients received nine weeks of online therapy combining text, animations, quizzes and games based on the precepts of CBT—but no contact with human doctors. Another 22 control patients received no treatment. The insomniacs who had received the Internet-based treatment made significant improvements on the Insomnia Severity Index, a survey that measures the severity of the disorder, and maintained those gains after six months.
“An Internet intervention has the potential of meeting the large unmet treatment need of the population with insomnia by providing effective treatment through the Web,” the study authors said. “An effective and inexpensive Internet intervention would expand treatment options for large numbers of adults with insomnia, especially those whose geographical location prohibits access to relevant care, and could be a substantive first-line treatment choice.”
What the authors don’t elaborate on is other possible future uses of Web-based therapy. CBT is used to treat disorders from anorexia to depression and social anxiety disorder. Might people with these troubles find respite from therapy sessions available on their iPhones, while in line at the supermarket or multitasking at Starbucks?
Presumably not. I doubt therapists would recommend that people with debilitating or potentially life-threatening disorders look to online therapy for treatment any more than they’d recommend buying pharmaceuticals online from an offshore pharmacy. Drug prescriptions belong in doctors’ offices and, for most disorders, CBT still belongs in the therapist’s office, complete with soothing paint palette, pictures of sailboats and a reclining couch (although it’s my understanding that some modern psychologists consider this last feature now firmly in the territory of New Yorker cartoons).
On the other hand, more and more intuitively real-world activities are now available online. For instance, professors at MIT, Princeton and other big-name universities now offer online videos of their lectures, the great demand for which I can readily attest to as a former busy student. Therapists may similarly be hoping to appeal to the modern consumer’s finely tuned sense of convenience and seemingly boundless enthusiasm for novel uses of technology.
But I suspect most therapists would argue that Web therapy lacks the intimacy and openness of a half-hour on the couch (or what have you), especially when Web therapy involves little more than videos and quizzes, and that recovery inherently requires human—in-person—help.
One old computer therapy study comes to mind. In the 1960s, early artificial intelligence researchers wrote ELIZA, a computer program with very primitive language processing abilities. ELIZA could run a “script,” or set of instructions, that mimicked a stereotypical inquisitive psychologist. The result of engaging with even a simplistic AI therapist was eerily convincing, and many study participants refused to believe even during post-experiment debriefing that the “person” behind ELIZA’s dialogue was no more than a few hundred lines of code fed into a processor. People who spoke with ELIZA opened up to her about emotional problems and quickly grew to trust and defend her. Regarded as classics today, those early experiments reveal how quick we are to anthropomorphize computers and to become emotionally invested in technology, even when we’re told about the little man behind the curtain.
You can still play with (one version of) ELIZA today, on the Web. She won’t cure your insomnia, and she may be less convincing in today’s technological world of talking paper clips, but she’s still a pretty good good conversationalist.
–Ben Mauk